Unpacking the parcel from Aliexpress: a guide to avoid misunderstanding
Hundreds of thousands of users make purchases on the Internet every day, and most are faced with the problem of inconsistency of the ordered goods. In the age of online shopping, you need to follow some simple rules to avoid misunderstandings when receiving. Competently unpacking the package will help save your nerves and money.
The process of receiving the parcel
Some sellers on Aliexpress expressly prescribe a lower weight, which may cause problems at customs. If the indicated and actual weight do not match, the postal officer may require an autopsy to establish the actual weight and verify the contents. Unpacking a parcel in the mail is a simple procedure; however, in order to prevent such situations, warn the seller in advance about the need to write real weight.
Weight mismatch and damage - what to do?
A significant discrepancy should alert you, as in rare cases, thefts and substitutions of the goods occur. If you have any doubts, you have every right to request to open the parcel right in the post office. It is necessary to inform employees in advance and make all manipulations in their presence. It does not matter if the parcels of toys, equipment or clothes are unpacked - even the most insignificant can replace or steal.
At the opening of a detailed inspection of the goods for damage and compliance with the order. In case of non-compliance or damage found, a statement is drawn up and the goods can be returned to the sender. The statement will allow you to open a dispute on Aliexpress and get your money back.
Unpacking the package
Unpacking packages from China at home is a simple matter, but even here there are some details. If you open the parcel at home, it is desirable to capture this process on the camera. Shooting a video also has its own nuances, since the mere existence of a record does not guarantee the resolution of the dispute in your favor.
- Shoot the whole process without stopping; to do this, pre-charge the battery of the camera or phone to the limit.
- Install the camera so that there is a good view, and your hands are completely free to open and demonstrate each item.
- At the beginning of the shooting it is very important to show that the box has not been opened before.
- Show every thing from all angles, carefully examine yourself.
- If the product requires additional assembly, assemble it without interrupting the survey, and check the condition.
Unpacking the package on camera is a great way to protect yourself from the fraud of some Aliexpress sellers and win a dispute.
Remember your buyer's rights and do not hesitate to use them, without haste, check the box or envelope with the order by mail. In case of any suspicions that arise, do not forget about the legal procedure "unpacking the parcel at the post office in the presence of employees." Discuss the details of the shipment, the weight with the seller on Aliexpress, and also warn that if there is a strong inconsistency in reality, the goods will be returned back.